Complaints

Making a report about a Medical Practitioner

The doctor/patient relationship has rights and expectations on both sides.

The patient has a responsibility to provide the medical practitioner with all information concerning their health, past treatments and any other relevant information.  The medical practitioner requires this information to make a proper clinical assessment and to provide the appropriate treatments.

The medical practitioner is expected to maintain a high level of professional competence and at all times to behave in an ethical manner and to communicate effectively.

But as with any relationship there can be problems and it is acceptable to report matters of concern to the Medical Board.  Before lodging a report it may be worthwhile trying to talk to the medical practitioner to discuss your concerns.  A concern, which may seem trivial in nature, may be an indicator of a significant issue.

Remember, reports should be seen as an opportunity to improve a service.

What can you report?

If a report is made in good faith, no civil or criminal liability is incurred as a result of making the report.

Making a report is not a breach of:

·              confidence,

·              professional etiquette,

·              professional ethics, or

·              a rule of professional conduct.

A report can be about, but not limited to any of the following areas:

a.         unsatisfactory clinical treatment;

b.         inappropriate conduct or communication;

c.      diagnosis;

d.      hygiene or inappropriate facilities; and

e.      if you think the medical practitioner is suffering from a physical or mental illness.

Last updated: Tuesday, July 05, 2005